Privacy Policy
Effective Date: 10/05/2025
Overview
This Privacy Policy describes how Noble Journey Therapy (“the Practice,” “we,” “us,” or “our”) collects, uses, and protects information obtained through this website. This Privacy Policy applies only to website use. Clinical services are governed separately by our Notice of Privacy Practices and Informed Consent documents provided during intake.
Website Information We Collect
We may collect limited personal information when you:
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Submit a contact or inquiry form
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Request an appointment or consultation
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Communicate with us by email or phone
This information may include your name, email address, phone number, and general inquiry details. You are encouraged not to submit sensitive clinical or confidential information through the website.
How Website Information is Used
Website information is used only to:
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Respond to inquiries
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Determine service availability or clinical fit
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Provide requested information about services
Submitting information through the website does not establish a therapist–client relationship.
Website Security and Limitations
While reasonable safeguards are used, electronic communications may not be fully secure. Email and website forms should not be used for urgent matters or emergencies.
Protected Health Information (PHI)
Once you become a client, the information you provide during treatment is considered Protected Health Information (PHI) and is handled in accordance with our Notice of Privacy Practices, summarized below and provided in full at intake.
Use and Disclosure of PHI
We use PHI to provide, coordinate, and manage treatment, payment, and healthcare operations. Disclosures are limited to the minimum necessary and made only as permitted or required by law.
Client Rights
Clients have the right to:
Request limitations on specific uses or disclosures of PHI
Request confidential communications
Revoke consent in writing (with limits on prior reliance)
Receive notice of any breach involving PHI
We will consider all requests, but we may not be required or able to agree to all limitations.
Concerns, Complaints, Compliments, and Public Reviews
Clients are welcome to share concerns, complaints, or compliments with the Practice and are encouraged to contact us directly so we may address feedback respectfully and constructively.
Clients retain the right to file complaints with the Practice, applicable licensing boards, insurance carriers (if applicable), or the U.S. Department of Health and Human Services without fear of retaliation. Public forums and online reviews are not confidential; information voluntarily shared in these settings cannot be protected or controlled by the Practice.
Updates to This Policy
This Privacy Policy may be updated periodically. The most current version will always be available on this website.
Contact and Privacy Officer
Questions regarding privacy practices may be directed to:
Privacy Officer: Nyles Jackson
Noble Journey Therapy
Phone: (262) 286-0430
Website: www.noblejourneytherapy.com